TERMS AND CONDITIONSYour order will only be despatched after receipt of payment.
PAYMENT
Payment can be made online by credit card using our order form. Our ordering system also provides the option of paying by cheque. You can also print out an order form, which you can fill in and send to us by post. You can also send for a printed brochure and order form if you prefer.
DELIVERY
Woven and iron-on name tapes are despatched within 14 days. All orders are posted by 2nd class post to UK addresses so allow one ,or two days for delivery from the time of despatch.
We post to addresses outside the UK using Airmail small packet. Allow 14 days Europe, 21 days for the rest of the world.
GUARANTEE
If you are not delighted with your name tapes or luggage straps simply return within 1 month for a full no questions asked refund of your total purchase price. You pay return postage only. In the unlikely event that you are returning the tapes or straps because there is a manufacturing fault, we will pay your return postage costs ass well as a full refund. This does not affect your statutory rights.
We will contact you by email or post in the unlikely event there Is any delay in despatching your order, when you will have the opportunity of cancelling the order for a full refund, or accepting the delay.
CANCELLING YOUR ORDER
You can cancel your order by emalling us or phoning us within 12 hours of placing your order. Because we work on a very fast turnaround we are unable to stop an order after this time.
ONLINE SECURITY
Cyril Pulver is responsible for all security issues at Permark and can be contacted at; contactpermark@aol.com
Credit Card details are not retained after the order has been processed
We will only hold personal information whilst we are processing orders
Personal information will be held securely in accordance with our internal security policy and the law.
Our web site does not make use of any cookie technology, we are not monitoring your patterns of behaviour.
PRIVACY
We are committed to protecting your privacy. We will only use information lawfully (in accordance with the Data protection act 1998).
We will not e-mail you in the future.
We will not write to your postal address in the future We will not pass your e-mail address or postal address to any other company or organisation.We will only retain your address order/details for a limited period , in case of a query on your order.
Credit card details are not retained after your order has been processed. We will not transfer any information outside the European Economic Area.
Cyril Pulver is responsible for private matters. He can be contacted on telephone 020 8954 6333 national rate telephone charge, or on email: contactpermark@aol.comThe only information collected about the customer is any information given at the time of ordering.
CUSTOMER SUPPORT AND SERVICE
Customers can call our customer service telephone number 020 8954 6333 between 9a.m and 5p.m Monday to Friday calls cost national rate telephone charge.
COMPLAINTS/COMMENTS
If you have any complaint about any aspect of our service please e-mail or telephone Cyril Pulver directly using the form on our webpage. Or telephone No: 020 8954 6333. Mr Pulver will reply immediately and will personally handle your complaint.